Pain Management App
This is the mobile view for the Patient
This is the Desktop view for the Provider
PROBLEM
How might we prevent chronic pain and prescription opioid addiction with a scalable patient self-management program that is provider focused?
USER PERSONA
In order to gain deeper insights into the experiences of individuals enduring chronic pain, we conducted interviews with both patients grappling with conditions and physicians responsible for their treatment. By engaging with both perspectives, we sought to develop a comprehensive understanding of the challenges and realities faced by those living with chronic pain.
WORKSHOP OBSERVATION EXERCISE
We organized a comprehensive workshop involving 20 participants, during which we went the extra mile to gather essential insights. This included conducting in-depth interviews with three patients and three doctors, enabling the participants to deeply grasp the issues we aimed to address. By closely observing and engaging with these individuals, we successfully identified their pain points, desires, and requirements, which served as valuable validation for the personas we had developed earlier. In particular, the doctors and patients generously shared their experiences, taking us through a typical day in their lives, providing us with a profound understanding of the challenges they encounter regularly.
JOURNEY MAP: CURRENT STATE
After interviewing, we gathered pain points, and insights to generate the patients current experience with visiting the doctor.
SOLUTION
The solution is designed for patients suffering with pain and their providers that relieves the distress, reduces anxiety and frustration from lack of control and uncertainty by providing a physician-directed comprehensive pain care plan that includes incentives for both patients and providers to complete tasks and follow a specific care plan; an accessible, meaningful knowledgebase with interactive tracking and feedback to providers resulting in increased hope, reduced pain and improved quality of life through greater feelings of empowerment, self-efficacy, reliable care options and support.
From here we created a rough flow of how the patient would interact with the app from receiving the initial email from the doctor, meeting his/her care team, and checking their pain level progressions.
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FUTURE STATE
The future relationship between the chronic pain patient and doctor looks a lot more transparent than it does now. The patient is more informed on how to be pain free and the doctor is more informed on what the patient is going through on the daily.
To further drive the point home, I took the Future State Journey Map and created an animated video out of it using Adobe Illustrator and After Effects.
WIREFRAMES
USER FLOW
RESULTS
User Feedback Summary:
Overall, users found the interface intuitive and easy to navigate.
The chat feature was praised for its responsiveness and simplicity, making it convenient for users to communicate with their care providers.
Video consultations were reported to be smooth and seamless, with minimal lag or technical issues.
Users appreciated the ability to schedule appointments and receive reminders through the app, streamlining the healthcare management process.
Some users suggested additional features such as medication tracking and integration with wearable devices for comprehensive health monitoring.
Ease of Use Ratings:
Chat Feature: 4.5/5
Video Consultations: 4.7/5
Appointment Scheduling: 4.3/5
User Satisfaction:
90% of users expressed satisfaction with the app's functionality and ease of use.
85% of users reported that they would recommend the app to friends or family members.
Specific User Comments:
"I love how easy it is to chat with my doctor whenever I have a question or concern. It saves me the hassle of scheduling an in-person appointment."
"The video consultations feel just like being in the doctor's office. It's so convenient, especially for routine check-ups."
"I appreciate the reminders for my upcoming appointments. It helps me stay on top of my healthcare routine."
Areas for Improvement:
A few users expressed a desire for more personalized features, such as the ability to customize notification preferences or access tailored health resources within the app.
While the app performed well overall, to make adoption of the features easier on the customer, most of the video and chat functions were later integrated into the current Telehealth app that doctors and patients currently use and are more familiar with.