UX/UI/Motion Design/Instructional Design Reel

PROBLEM

PK Basics & Store Tour is series of training modules and tools utilized by Home Depot to equip staff with the knowledge needed to answer customer questions related to their respective departments. These modules provide comprehensive information about the tools available in each department and the scenarios in which they are used.

However, the training modules had not been updated since the 1990s and were only accessible on desktop computers. This outdated system required staff to leave the showroom floor and go to a designated training room, reducing their availability to assist customers.

My responsibility was to modernize these training modules, bringing them into the 21st century by making them responsive and accessible on various devices. The primary objective was to enable staff to access the training on their store-appointed phones, allowing them to simultaneously assist customers and complete their training. This update aimed to increase efficiency and ensure staff presence on the showroom floor, enhancing overall customer service.

SOLUTION

Develop a responsive training module compatible with store devices, featuring updated and modern designs. Redesign test questions to be more engaging and create learning videos that enhance the user experience and capture interest.

RESEARCH

Conducting research for updating these training modules presented a significant challenge. Without a dedicated research team within the learning department, we had to undertake the information-gathering process ourselves. Directly interviewing and surveying current in-store employees was not feasible.

As Home Depot employees, we were required to work in-store three times a year. We leveraged this opportunity to conduct firsthand field studies by operating as in-store employees ourselves. This approach provided invaluable insights, as our modules were designed for new employees with no prior experience. Observing and participating from this perspective allowed us to gather pertinent data and firsthand experiences.

During our in-store shifts, we assisted customers while simultaneously using the training applications and timing our efforts. This enabled us to identify distractions and issues that arose from balancing training with customer service. Our findings were instrumental in creating a comprehensive and effective training experience tailored to the needs of the business.

RESULTS

The new modules were tested in over 20 stores, yielding significant results. Employees were able to reduce their training time by over 30 minutes, allowing them to spend more time on the floor performing their duties. Additionally, since they were no longer confined to training rooms, their visibility among customers increased.

PK BASICS UI/UX DESIGN

Home Depot Product Page Design Prototype

Learning Department Training Intro (Motion Design)

In response to the growing demands for design and graphics within the department, it was recommended that colleagues acquire basic photo editing skills to expedite our work processes. A significant portion of our tasks involved resizing images. To address this need, I was assigned to train colleagues in the use of Photoshop. This project was part of a brief introductory digital course I developed for the department.